FAQ’s

How do I get started with Colonial Dental Lab?
Just give us a call at 1-800-822-0477 or 1-856-753-6600 or email us and we’ll send you a welcome kit that includes everything you will need to send us your cases.

Need to get started right away? You can download printable versions of our Crown and Bridge or Removable prescription forms. Simply fill out your prescription, keep a copy for your records and include a copy with your case and ship to Colonial Dental Lab. Then, call 1-800-822-0477 or 1-856-753-6600 to schedule a pickup.

How do I eMail photos to Colonial?
Click on the Contact Us menu item and then click on the Send Photos link. Your eMail message prompt will appear with the appropriate To address and Subject. Attach your photos and then send the mail. You may also click here to send your photos cdlpix@yahoo.com
How can I order shipping supplies?
To order shipping supplies, email us or call us at 1-800-822-0477 or 1-856-753-6600.
How do I schedule a pickup?
Colonial Dental Lab offers personal pickup and delivery with our own drivers in South Jersey from Burlington to Cape May. We provide pickup and delivery service to Philadelphia. If your practice is outside of these areas will can provide service using United Parcel service (UPS).
 
To schedule a pickup contact our customer service department Monday through Friday from 8:00 AM to 4:30 PM by calling or 1-800-822-0477 or 1-856-753-6600. After hours you may leave a message with the automated attendant by dialing #100 when prompted.
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How do I track my case?
Presently the best way to track a case is to call our customer service department Monday through Friday from 8:00AM to 4:30PM by calling 1-800-822-0477 or 1-856-753-6600.

In the very near future you will be able to track your cases through a Web based program called DDX. DDX is the most comprehensive platform-neutral network available to dental labs and practices for digital case management. Deep integrations with major digital dentistry devices and software help us ensure that DDX-Enabled practices and our lab are on the forefront of technology adoption.

Now that the prescription forms have been updated, can I still use the old forms I have left?
Yes, you can continue to use the old Colonial Dental Lab prescription forms until you run out of stock. You may download the new forms from this web site or you may place a new order for prescription forms.
What is your remake policy?
A detailed copy of the Colonial Dental Lab’s remake policy is on the back of its RX form (or 2nd page of the downloadable RX form). Please contact Colonial Dental Lab at 1-800-822-0477 or 1-856-753-6600 for case-specific issues.
When will I receive my case?
At Colonial Dental Lab, we understand that case turnaround times drive patient scheduling in your practice. Please refer to our Working Times to assist you in determining in-lab working days.

Please note our case turnaround times are effective once all applicable case materials have arrived at Colonial Dental Lab:

  • Combination cases including multiple product configurations require full working time for each product component selected for the case.
  • Specialty cases such as dental implants may require additional in-lab working time than those listed.
  • All rush cases must be pre-scheduled by calling us at 800-822-0477 before the case is shipped. Rush case turnaround time depends on the time of day the case is received at Colonial Dental Lab.  An additional fee will be added to all rush cases.
Who should I contact if I have questions concerning billing?
You can call us at 1-800-822-0477 or 1-856-753-6600. Our General Manager or our Finance Manager would be happy to assist you with any questions you may have. We accept: